Shipping Policy
Dewalt offers Free Worldwide Shipping on every eligible order. Please review our processing time, delivery estimate, tracking timeline, and shipping support details below.
Free Worldwide Shipping
Dewalt provides Free Worldwide Shipping for customers around the world. Shipping rates are simple: eligible orders ship free, with no additional standard shipping charge added at checkout.
Delivery availability may depend on the destination, local delivery conditions, and complete shipping information provided at checkout.
Shipping destinations
We ship to many worldwide destinations. To help us prepare and deliver your order correctly, please enter a complete and accurate shipping address when placing your order.
- Use your full name as it should appear on the shipment.
- Enter the complete street address, apartment, unit, or building number if applicable.
- Include the correct city, state or region, postal code, and country.
- Use a valid email address so we can send order and tracking updates.
Order timeline
The timeline below explains how Dewalt processes, ships, and updates orders.
Order placed
After checkout, your order information is received and prepared for review and processing.
Processing
Orders are typically processed within 1–3 days before shipment is arranged.
Tracking update
Tracking information is usually updated within 1–3 days after the order has shipped.
Delivery
Estimated delivery time is 2–5 days after processing, depending on destination and delivery conditions.
Customs, duties, and import taxes
Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service.
If such fees occur, they will be covered by us. Customers are not required to pay separate customs duties, import taxes, brokerage fees, or other government charges for eligible shipped orders.
Shipping policy details
Please review the details below to help avoid delivery issues or unnecessary delays.
Shipping rates
Dewalt offers Free Worldwide Shipping. Eligible orders do not require an added standard shipping fee at checkout.
Tracking
Tracking details are usually updated within 1–3 days after shipment. If your tracking link does not update right away, please allow time for the information to appear.
Wrong address
Please contact us as soon as possible if you entered the wrong shipping address. Address changes may not be possible after an order has been processed or shipped.
Delayed packages
Delivery may be delayed by weather, local delivery conditions, address issues, customs processing, or other events outside normal handling. Contact us if you need help reviewing a delay.
Lost packages
If your tracking shows delivery but you cannot find the package, check nearby delivery areas first, then contact Dewalt support with your order number and tracking details.
Damaged packages
If your package arrives damaged, please contact us promptly with your order number, a description of the issue, and clear photos of the package and item.
Delivery time
Estimated delivery time is 2–5 days after order processing. This estimate begins after the order has been processed and prepared for shipment.
Delivery estimates are not a guaranteed arrival date. Final delivery timing may vary based on destination, local conditions, and the accuracy of the shipping address.
Order processing time
Orders are processed within 1–3 days. During processing, order details are reviewed and prepared before shipment.
If we need additional information to complete your order, our support team may contact you by email.
Contact information
For shipping questions, tracking support, wrong address requests, delayed shipments, lost packages, or damaged package reports, please contact Dewalt customer support.
- Email: [email protected]
- Include your order number and the email address used at checkout.
- Share your tracking number if you have already received one.
- Attach photos if your package or item arrived damaged.
We are here to help
Thank you for shopping with Dewalt. Our team is ready to help with order processing, delivery estimates, tracking updates, worldwide shipping questions, and package-related support.
