Return Policy
Dewalt offers 30 Days Free Returns on eligible items. Please review the return requirements below and contact our customer service team before sending anything back.
30 Days Free Returns
We want your Dewalt shopping experience to be clear and simple. If your item is eligible, you may request a return within 30 days of receiving your order.
To begin any return, you must contact customer service first. Returns sent without contacting customer service first may not be accepted.
Return eligibility
To qualify for a return, your item must meet the return requirements listed below.
- The return request must be made within 30 days of delivery.
- The item must be unused, clean, and in its original condition.
- The item should include original packaging, manuals, accessories, parts, and any included components.
- The item must not be damaged, altered, installed, heavily used, or missing required pieces.
- Proof of purchase, such as an order number or confirmation email, may be required.
How to start a return
Please follow these steps before shipping any item back to us.
Contact us first
Email Dewalt customer service at [email protected] with your order number and return request.
Wait for instructions
Our team will review your request and provide the correct return instructions and return details if the item is eligible.
Prepare the item
Repack the item securely with all original packaging, accessories, manuals, parts, and included components.
Send as directed
Ship the return only according to the instructions provided by our customer service team.
Customer service return instructions
Dewalt does not display a fixed return address on this page. Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Returns sent without contacting customer service first may not be accepted. This helps us confirm eligibility, provide accurate return details, and avoid delays with your refund or exchange request.
Return details
Please review these additional return policy details before submitting your request.
Item condition
Returned items must be unused, clean, complete, and in original condition. Items showing installation, misuse, heavy wear, or missing components may not qualify.
Non-returnable items
Items marked final sale or non-returnable, used items, altered items, incomplete items, and items returned outside the 30-day window may not be accepted.
Return shipping cost
Dewalt offers 30 Days Free Returns for approved eligible returns. Return shipping details will be provided after your request is reviewed.
Refund process
Once your returned item is received and inspected, eligible refunds are processed within 3–15 days. Your bank or payment provider may require additional time to post the refund.
Exchanges
If you need an exchange, contact us first with your order number, item details, and the reason for the exchange request. We will review eligibility and provide next steps.
Damaged or wrong items
If your order arrives damaged or you receive the wrong item, contact us as soon as possible with your order number, a clear description, and photos of the issue.
Final sale rules
Items clearly marked as final sale, clearance final sale, or non-returnable may not be eligible for return or exchange unless they arrive damaged or incorrect.
If you are unsure whether your item qualifies, contact customer service before sending it back.
Contact information
For return help, exchange questions, damaged item reports, wrong item issues, or refund status questions, please contact Dewalt customer service by email.
- Email: [email protected]
- Include your order number and the email address used at checkout.
- Describe the item and the reason for your return or exchange request.
- Attach photos if your item arrived damaged, incorrect, or incomplete.
We are here to help
Thank you for shopping with Dewalt. Please contact our customer service team before starting a return so we can provide the correct instructions and help resolve your request smoothly.
