Privacy Policy
This Privacy Policy explains how Dewalt collects, uses, stores, and protects customer information when you visit our website, place an order, contact support, subscribe to email marketing, or interact with our online store.
Information we collect
Dewalt may collect information you provide directly, information related to your order, and information collected automatically when you use our website.
- Contact details such as your name, email address, billing details, and shipping details.
- Order details such as products purchased, order number, purchase history, and customer service messages.
- Account information if you create or use an account on our website.
- Device and browsing information, such as pages viewed, general usage activity, and cookie-based website interactions.
- Marketing preferences if you sign up for Dewalt email updates or promotional messages.
How we use information
Dewalt uses customer information to operate our online store, process orders, provide customer support, improve the shopping experience, and communicate with customers.
- To process, confirm, and manage orders.
- To provide shipping, delivery, return, exchange, and customer service support.
- To respond to product questions, account help requests, and support messages.
- To improve website performance, product navigation, and customer experience.
- To send email marketing when you subscribe or otherwise give permission to receive it.
Order, payment, and website data
These sections explain how Dewalt handles information connected to purchases, payments, cookies, analytics, and service providers.
Order processing
We use order information to confirm purchases, prepare orders, provide customer service, manage returns or exchanges, and send order-related communications.
Payment information
Payments may be processed through PayPal, Stripe, and credit card payment services. Dewalt does not ask you to send full payment card details by email.
Cookies
Dewalt uses cookies and similar technologies to support website functionality, remember preferences, understand website activity, and improve the shopping experience.
Analytics tracking
We may use analytics tracking to understand how visitors use the website, which pages are viewed, and how the shopping experience can be improved.
Service providers
We may share necessary information with service providers that help operate our store, process payments, fulfill orders, provide support, or maintain website functions.
Customer support
When you contact Dewalt, we use the information you provide to review your request, reply to your message, and help resolve your question.
Email marketing and communication
Dewalt may send marketing emails if you subscribe, opt in, or otherwise agree to receive promotional messages from us.
- Marketing emails may include product updates, promotions, store news, and shopping reminders.
- You may unsubscribe from marketing emails by using the unsubscribe option included in the email.
- Even if you unsubscribe from marketing emails, Dewalt may still send order-related or service-related messages when needed.
Data security
Dewalt uses reasonable administrative, technical, and organizational measures designed to help protect customer information. However, no website, payment method, or online transmission can be guaranteed to be completely secure.
Please avoid sending sensitive payment information, passwords, or unnecessary personal details through email or contact forms.
Data retention
Dewalt keeps customer information for as long as needed to provide services, process orders, manage customer support, maintain business records, comply with applicable obligations, resolve disputes, and protect our store.
When information is no longer needed, we may delete, anonymize, or securely retain it according to our operational needs.
Your privacy choices
Depending on where you live, you may have certain privacy rights or choices related to your personal information.
Access
You may request information about the personal information Dewalt maintains about you, subject to reasonable verification and applicable requirements.
Correction
You may ask us to correct inaccurate customer information related to your order, account, or support request.
Deletion
You may request deletion of certain personal information, subject to order records, security needs, legal requirements, and operational limitations.
Marketing opt out
You may opt out of marketing emails by following the unsubscribe instructions in the email or by contacting customer support.
Cookie choices
You may be able to manage cookies through your browser settings. Disabling cookies may affect certain website features.
Support requests
To make a privacy-related request, contact Dewalt using the support email listed at the bottom of this page.
Children’s privacy
Dewalt is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the request.
International users
If you access Dewalt from outside the country where our store operations or service providers are located, your information may be processed in a different location than where you live.
By using our website or placing an order, you understand that information may be handled as described in this Privacy Policy.
Policy updates
Dewalt may update this Privacy Policy from time to time to reflect changes in our store operations, website features, privacy practices, or applicable requirements.
When updates are made, the “Last updated” date near the top of this page will be revised. Continued use of the website after an update means the revised policy applies to your use of Dewalt.
Contact us
If you have questions about this Privacy Policy, your customer information, email marketing preferences, cookies, or a privacy-related request, please contact Dewalt customer support.
Email: [email protected]
Your privacy matters
Dewalt uses customer information to support a clear, secure, and reliable shopping experience, from browsing and checkout to order support and customer service.
