Contact Dewalt
Need help with an order, shipment, return, exchange, product question, or account issue? Send our support team a clear message and we will help you find the next step.
How can we help?
Dewalt support is here to help with common ecommerce questions, including order details, shipping updates, returns, exchanges, product questions, and account help.
For the fastest support, email us directly at:
[email protected]Our customer service team reviews messages Monday through Friday, from 9:00 AM to 6:00 PM. Please allow 24–48 hours for a response.
What to include
To help us review your request quickly, please include the details that match your question.
- Your full name and the email address used at checkout.
- Your order number, if your message is about an order.
- The product name, item style, or product page link, if available.
- A clear description of the issue or question.
- Photos or screenshots if they help explain the request.
Support topics
Choose the topic that best matches your message so our team can understand what you need.
Order Support
Contact Dewalt for help reviewing order details, order confirmation questions, item information, or checkout-related account concerns.
Shipping Support
If you have a question about a shipment, please include your order number and any tracking details available in your message.
Returns & Exchanges
For return or exchange help, include your order number, item name, reason for the request, and any photos if needed.
Product Questions
Ask about Dewalt products, tool categories, batteries, chargers, accessories, sizing, compatibility, or product page details before you order.
Account Help
Send us a message if you need help with account access, account details, email information, or order history questions.
General Help
Not sure where your question fits? Email us with the details, and our team will guide your request to the right place.
Use the contact form on this page
If this page includes a contact form, you may use it instead of sending an email. Please include the same helpful details so we can review your request without unnecessary delays.
- Select the support topic that best matches your message.
- Enter your order number if your request is order-related.
- Use the same email address you used when placing your order.
- Describe the issue clearly and include photos when useful.
Privacy reassurance
Information you send to Dewalt support is used to review and respond to your customer service request. Please do not include unnecessary sensitive information in your message.
If we need additional details to help with your request, we will reply by email using the contact information you provide.
Before you contact us
A clear message helps our team respond faster. Please check that your order number, product details, email address, and description are correct before submitting your request.
If your question is about more than one order or product, list each item separately so we can review everything accurately.
We are ready to help
Thank you for contacting Dewalt. Whether you need help with orders, shipping, returns, exchanges, product questions, or account support, our customer service team will review your message and respond as soon as possible.
